{"id":1253,"date":"2020-05-07T11:14:51","date_gmt":"2020-05-07T11:14:51","guid":{"rendered":"https:\/\/tesatec.com\/serveis-gestionats\/"},"modified":"2024-08-14T17:34:53","modified_gmt":"2024-08-14T17:34:53","slug":"serveis-gestionats","status":"publish","type":"page","link":"https:\/\/tesatec.com\/ca\/serveis-gestionats\/","title":{"rendered":"Serveis Gestionats"},"content":{"rendered":"

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Serveis gestionats<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” module_alignment=”left” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_3″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_button button_url=”#storage” button_text=”Monitoritzaci\u00f3” button_alignment=”left” _builder_version=”4.2.2″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#ff5b33″ button_border_width=”8px” button_border_color=”#ff5b33″ button_border_radius=”85px” button_letter_spacing=”2px” 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MONITORITZACI\u00d3<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

El nostre centre de serveis continus a cloud<\/i> est\u00e0 disponible de forma centralitzada i permanent (7×24) i ofereix:<\/span><\/p>\n

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      • <\/span>Monitoritzaci\u00f3 i control d’infraestructures<\/span><\/li>\n
      • <\/span>Resoluci\u00f3 d’incid\u00e8ncies (segons ITIL)<\/span><\/li>\n
      • <\/span>Gesti\u00f3 de canvis<\/span><\/li>\n
      • <\/span>Administraci\u00f3 i operaci\u00f3 remota<\/span><\/li>\n
      • <\/span>Tunnings<\/i> de sistemes i bases de dades<\/span><\/li>\n
      • <\/span>Gesti\u00f3 de la seguretat i de l’emmagatzematge<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

        Els avantatges dels<\/span> serveis continus a cloud<\/i><\/span> s\u00f3n els seg\u00fcents:<\/span><\/p>\n

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            • <\/span>Obert 7 x 24<\/span><\/li>\n
            • <\/span>Tel\u00e8fon d’atenci\u00f3 permanent, correu electr\u00f2nic espec\u00edfic i eina de tiquet<\/i><\/span><\/li>\n
            • <\/span>Eina avan\u00e7ada de monitoritzaci\u00f3 (disponibilitat, ample de banda, serveis, aplicacions, transaccions web, monitors de negoci, etc.)<\/span><\/li>\n
            • <\/span>Consola central d’alarmes<\/span><\/li>\n
            • <\/span>Sistema no intrusiu (no requereix la instal\u00b7laci\u00f3 d’agents)<\/span><\/li>\n
            • <\/span>No requereix inversi\u00f3 inicial (format SaaS -Software as a Service- pagament per lloguer)<\/span><\/li>\n
            • <\/span>Accessible via web des de qualsevol lloc i moment<\/span><\/li>\n
            • <\/span>Establim una xarxa privada d’acc\u00e9s per monitoritzar externament de manera segura i encriptada<\/span><\/li>\n
            • <\/span>Equips de t\u00e8cnics organitzats segons metodologia ITIL<\/span><\/li>\n
            • <\/span>T\u00e8cnics altament qualificats en tots els \u00e0mbits<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” module_id=”seguridad” _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_enable_image=”off” width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” background_image=”https:\/\/tesatec.com\/wp-content\/uploads\/2020\/05\/josh-kahen-KL9IanHzSE4-unsplash.jpg” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

              SERVEIS DESK 7 X 24<\/h1>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

              El nostre Service desk<\/i> permet externalitzar la comunicaci\u00f3 dels usuaris relativa a problemes o incid\u00e8ncies a la teva plataforma IT<\/b> de forma transparent, garantint la qualitat del servei i la m\u00e0xima satisfacci\u00f3 per part de l’usuari.<\/span><\/p>\n

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              Les tasques principals que realitzem s\u00f3n:<\/span><\/p>\n

              <\/span><\/p>\n

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                  • <\/span>Actuar com a punt \u00fanic de contacte per a tots els usuaris respecte a la plataforma IT implantada<\/span><\/li>\n
                  • <\/span>Identificar i documentar totes les sol\u00b7licituds (incid\u00e8ncies, peticions, consultes,\u2026)<\/span><\/li>\n
                  • <\/span>Prioritzar (determinar la urg\u00e8ncia) i categoritzar (avaluar els riscos) en cada cas<\/span><\/li>\n
                  • <\/span>Registrar la sol\u00b7licitud i iniciar la resoluci\u00f3 d’acord amb els SLA acordats<\/span><\/li>\n
                  • <\/span>Escalar a un suport de segon nivell si fos necessari<\/span><\/li>\n
                  • <\/span>Mantenir informat l’usuari sobre l’estat i el progr\u00e9s de la consulta<\/span><\/li>\n
                  • <\/span>Analitzar l’hist\u00f2ric per disminuir i prevenir sol\u00b7licituds repetitives<\/span><\/li>\n
                  • <\/span>Tancament formal de les consultes, incloent-hi enquesta de satisfacci\u00f3 de l’usuari<\/span><\/li>\n
                  • <\/span>Gesti\u00f3 de l’inventari<\/span><\/li>\n
                  • <\/span>Serveis especials a usuaris VIP<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                    Amb l’objectiu d’aconseguir el grau m\u00e0xim de qualitat percebuda per part dels usuaris, a<\/span> Tesalia Redes<\/span> basem la prestaci\u00f3 del servei mitjan\u00e7ant el seguiment d’una s\u00e8rie d’indicadors clau (KPI), categoritzats mitjan\u00e7ant un model jer\u00e0rquic de necessitats de l’usuari i estructurat en quatre nivells.<\/b><\/span> <\/span><\/p>\n

                    L’equip hum\u00e0 que forma part del nostre Service desk<\/i> est\u00e0 situat a les oficines de<\/b><\/span> Tesalia Xarxes<\/b><\/span> i est\u00e0 integrat per t\u00e8cnics especialistes en l’atenci\u00f3 i el suport a usuaris<\/b> , aix\u00ed com en la resoluci\u00f3 d’incid\u00e8ncies. Aquest servei es pot complementar, a m\u00e9s, amb personal despla\u00e7at in-situ<\/i> a les depend\u00e8ncies del client. <\/span><\/p>\n

                    Per prestar el servei, a<\/span> Tesalia Redes<\/span> comptem amb eines l\u00edders al mercat en aquest tipus de solucions, encara que tamb\u00e9 podem adaptar-nos a les que el client t\u00e9.<\/span><\/p>\n

                    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” module_id=”virtualizacion” _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_enable_image=”off” width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” background_image=”https:\/\/tesatec.com\/wp-content\/uploads\/2020\/05\/tyler-franta-iusJ25iYu1c-unsplash-scaled.jpg” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                    OUTSOURCING TECONL\u00d2GIC<\/h1>\n

                    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                    L’ outsourcing<\/i><\/span> tecnol\u00f2gic<\/span> permet satisfer necessitats inform\u00e0tiques de car\u00e0cter temporal, o indefinit, permetent disposar de personal<\/span> qualificat<\/span> .<\/span> <\/p>\n

                    A<\/span> Tesalia Xarxes<\/span> oferim serveis d\u00b4assist\u00e8ncia inform\u00e0tica a Barcelona i zona metropolitana, remota o in situ<\/i> . El nostre temps de resposta est\u00e0 garantit: en 4 hores, si es tracta de servidors, i en 24 hores, si es tracta de PC o impressores. <\/span><\/p>\n

                    Aquests serveis inclouen:<\/span> <\/span><\/p>\n

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                        • <\/span>Servei complet d’externalitzaci\u00f3 (subcontractaci\u00f3) del departament inform\u00e0tic<\/span><\/li>\n
                        • <\/span>Manteniment a c\u00e0rrec de personal t\u00e8cnic qualificat<\/span><\/li>\n
                        • <\/span>Tota la infraestructura inform\u00e0tica necess\u00e0ria per donar el servei. El client <\/span>nom\u00e9s<\/span> heu de disposar d’Internet (normalment ADSL)<\/span><\/li>\n
                        • <\/span>Administraci\u00f3 del servidor de fitxers<\/span><\/li>\n
                        • <\/span>Gesti\u00f3 de les c\u00f2pies de seguretat internes i externes<\/span><\/li>\n
                        • <\/span>Gesti\u00f3 del programari<\/i> antivirus<\/span><\/li>\n
                        • <\/span>Instal\u00b7laci\u00f3 programada d’aplicacions i actualitzacions de programes<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                          [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                          A m\u00e9s, de forma personalitzada i sota demanda, al departament de suport PIME de<\/span> Tesalia Redes<\/span> oferim:<\/span><\/p>\n

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                              • <\/span>Consultoria i assessorament en tecnologies de la informaci\u00f3<\/span><\/li>\n
                              • <\/span>Formaci\u00f3<\/span><\/li>\n
                              • <\/span>Subministrament i instal\u00b7laci\u00f3 de maquinari<\/i> i programari<\/i><\/span><\/li>\n
                              • <\/span>Cessi\u00f3 de t\u00e8cnics especialitzats (per hores, dies, mesos\u2026)<\/span><\/li>\n
                              • <\/span>Integraci\u00f3 de solucions programari<\/i> l\u00edders al mercat<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

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                                [et_pb_section fb_built=”1″ admin_label=”About Section” _builder_version=”4.2.2″ custom_margin=”0px||||false|false” custom_padding=”0px||0px||false|false”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_color=”#ffffff” header_font_size=”37px” header_2_text_color=”#ffffff” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”] Serveis gestionats [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1253","page","type-page","status-publish","hentry"],"yoast_head":"\nServeis Gestionats - Tesatec<\/title>\n<meta name=\"description\" content=\"Una empresa l\u00edder en el sector de las Tecnolog\u00edas de la Informaci\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tesatec.com\/ca\/serveis-gestionats\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Serveis Gestionats - Tesatec\" \/>\n<meta property=\"og:description\" content=\"Una empresa l\u00edder en el sector de las Tecnolog\u00edas de la Informaci\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tesatec.com\/ca\/serveis-gestionats\/\" \/>\n<meta property=\"og:site_name\" content=\"Tesatec\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-14T17:34:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tesatec.com\/ca\/#website\",\"url\":\"https:\/\/tesatec.com\/ca\/\",\"name\":\"Tesatec\",\"description\":\"Tecnolog\\u00edas de la Informaci\\u00f3n\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/tesatec.com\/ca\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tesatec.com\/ca\/serveis-gestionats\/#webpage\",\"url\":\"https:\/\/tesatec.com\/ca\/serveis-gestionats\/\",\"name\":\"Serveis Gestionats - Tesatec\",\"isPartOf\":{\"@id\":\"https:\/\/tesatec.com\/ca\/#website\"},\"datePublished\":\"2020-05-07T11:14:51+00:00\",\"dateModified\":\"2024-08-14T17:34:53+00:00\",\"description\":\"Una empresa l\\u00edder en el sector de las Tecnolog\\u00edas de la Informaci\\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\",\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tesatec.com\/ca\/serveis-gestionats\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/pages\/1253"}],"collection":[{"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/comments?post=1253"}],"version-history":[{"count":1,"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/pages\/1253\/revisions"}],"predecessor-version":[{"id":1262,"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/pages\/1253\/revisions\/1262"}],"wp:attachment":[{"href":"https:\/\/tesatec.com\/ca\/wp-json\/wp\/v2\/media?parent=1253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}