{"id":1241,"date":"2020-05-07T11:14:51","date_gmt":"2020-05-07T11:14:51","guid":{"rendered":"https:\/\/tesatec.com\/managed-services\/"},"modified":"2024-08-14T17:34:53","modified_gmt":"2024-08-14T17:34:53","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/tesatec.com\/en\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"

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Managed services<\/strong><\/h1>\n

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type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

MONITORING<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

Our continuous cloud<\/i> service center is centrally and permanently available (7×24) and offers:<\/span><\/p>\n

\n

    \n
      \n
        \n
      • <\/span>Infrastructure monitoring and control<\/span><\/li>\n
      • <\/span>Incident resolution (according to ITIL)<\/span><\/li>\n
      • <\/span>Change management<\/span><\/li>\n
      • <\/span>Remote administration and operation<\/span><\/li>\n
      • <\/span>Tunnings<\/i> of systems and databases<\/span><\/li>\n
      • <\/span>Security and storage management<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

        The advantages of <\/span>continuous cloud<\/i> services<\/span> are as follows:<\/span><\/p>\n

        \n

          \n
            \n
              \n
            • <\/span>Open 7 x 24<\/span><\/li>\n
            • <\/span>Hotline, dedicated e-mail and ticketing<\/i> tool<\/span><\/li>\n
            • <\/span>Advanced monitoring tool (availability, bandwidth, services, applications, web transactions, business monitors, etc.)<\/span><\/li>\n
            • <\/span>Central alarm console<\/span><\/li>\n
            • <\/span>Non-intrusive system (no agent installation required)<\/span><\/li>\n
            • <\/span>No initial investment required (SaaS – Software as a Service – pay-as-you-go format)<\/span><\/li>\n
            • <\/span>Accessible via web from anywhere, anytime<\/span><\/li>\n
            • <\/span>We establish a private access network to monitor externally in a secure and encrypted way.<\/span><\/li>\n
            • <\/span>Teams of technicians organized according to ITIL methodology<\/span><\/li>\n
            • <\/span>Highly qualified technicians in all fields<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” module_id=”seguridad” _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_enable_image=”off” width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” background_image=”https:\/\/tesatec.com\/wp-content\/uploads\/2020\/05\/josh-kahen-KL9IanHzSE4-unsplash.jpg” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

              SERVICES DESK 7 X 24<\/h1>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

              Our Service Desk<\/i> allows you to outsource user communication regarding problems or incidents in your IT platform<\/b> in a transparent way, guaranteeing service quality and maximum user satisfaction.<\/span><\/p>\n

              \n

              The main tasks we perform are:<\/span><\/p>\n

              <\/span><\/p>\n

                \n
                  \n
                    \n
                  • <\/span>Act as a single point of contact for all users regarding the implemented IT platform.<\/span><\/li>\n
                  • <\/span>Identify and document all requests (incidences, requests, queries,…)<\/span><\/li>\n
                  • <\/span>Prioritize (determine urgency) and categorize (assess risks) on a case-by-case basis<\/span><\/li>\n
                  • <\/span>Register the request and initiate its resolution in accordance with the agreed SLAs.<\/span><\/li>\n
                  • <\/span>Escalate to second level support if necessary.<\/span><\/li>\n
                  • <\/span>Keep the user informed about the status and progress of his inquiry.<\/span><\/li>\n
                  • <\/span>Analyze history to reduce and prevent repetitive requests<\/span><\/li>\n
                  • <\/span>Formal closure of inquiries, including user satisfaction survey<\/span><\/li>\n
                  • <\/span>Inventory management<\/span><\/li>\n
                  • <\/span>Special services for VIP users<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                    With the aim of achieving the maximum degree of quality perceived by users, in <\/span>Tesalia Networks<\/span> we base the provision of the service through the monitoring of a series of key indicators (KPI), categorized by means of a hierarchical model of user needs and structured in four levels.<\/b><\/span> <\/span><\/p>\n

                    The human team that is part of our Service desk<\/i> is located in the offices of <\/b><\/span>Tesalia Networks<\/b><\/span> and is staffed by technicians specialized in user service and support<\/b>, as well as in incident resolution.
                    \nThis service can also be complemented with on-site<\/i> personnel at the customer’s premises. <\/span><\/p>\n

                    To provide the service, in <\/span>Tesalia Networks<\/span> we have leading tools in the market in this type of solutions, although we can also adapt to those that the client has.<\/span><\/p>\n

                    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” module_id=”virtualizacion” _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_enable_image=”off” width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” background_image=”https:\/\/tesatec.com\/wp-content\/uploads\/2020\/05\/tyler-franta-iusJ25iYu1c-unsplash-scaled.jpg” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                    TECHNOLOGY OUTSOURCING<\/h1>\n

                    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                    Technology outsourcing<\/i> <\/span>outsourcing<\/span> allows to satisfy IT needs of a temporary or indefinite nature, making it possible to have available qualified personnel <\/span>qualified personnel<\/span>. <\/span> <\/p>\n

                    At <\/span>Thessaly Networks<\/span> we offer IT support services in Barcelona and metropolitan area, remote or on site<\/i>.
                    \nOur response time is guaranteed: within 4 hours for servers and within 24 hours for PCs or printers. <\/span><\/p>\n

                    These services include:<\/span> <\/span><\/p>\n

                      \n
                        \n
                          \n
                        • <\/span>Complete outsourcing service (outsourcing) of the IT department<\/span><\/li>\n
                        • <\/span>Maintenance by qualified technical personnel<\/span><\/li>\n
                        • <\/span>All the necessary IT infrastructure to provide the service.
                          \nThe client <\/span>only<\/span> must have Internet access (usually ADSL)<\/span><\/li>\n
                        • <\/span>File server administration<\/span><\/li>\n
                        • <\/span>Management of internal and external backups<\/span><\/li>\n
                        • <\/span>Antivirus software<\/i> management<\/span><\/li>\n
                        • <\/span>Scheduled installation of applications and program updates<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                          [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                          In addition, in a personalized and on-demand way, in the SME support department of <\/span>Tesalia Networks<\/span> we offer:<\/span><\/p>\n

                            \n
                              \n
                                \n
                              • <\/span>Information technology consulting and advisory services<\/span><\/li>\n
                              • <\/span>Training<\/span><\/li>\n
                              • <\/span>Supply and installation of hardware<\/i> and software<\/i><\/span><\/li>\n
                              • <\/span>Assignment of specialized technicians (by hours, days, months…)<\/span><\/li>\n
                              • <\/span>Integration of market-leading software<\/i> solutions<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

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                                [et_pb_section fb_built=”1″ admin_label=”About Section” _builder_version=”4.2.2″ custom_margin=”0px||||false|false” custom_padding=”0px||0px||false|false”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_color=”#ffffff” header_font_size=”37px” header_2_text_color=”#ffffff” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”] Managed services [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1241","page","type-page","status-publish","hentry"],"yoast_head":"\nManaged Services - Tesatec<\/title>\n<meta name=\"description\" content=\"Una empresa l\u00edder en el sector de las Tecnolog\u00edas de la Informaci\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tesatec.com\/en\/managed-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managed Services - Tesatec\" \/>\n<meta property=\"og:description\" content=\"Una empresa l\u00edder en el sector de las Tecnolog\u00edas de la Informaci\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tesatec.com\/en\/managed-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Tesatec\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-14T17:34:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tesatec.com\/en\/#website\",\"url\":\"https:\/\/tesatec.com\/en\/\",\"name\":\"Tesatec\",\"description\":\"Tecnolog\\u00edas de la Informaci\\u00f3n\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/tesatec.com\/en\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tesatec.com\/en\/managed-services\/#webpage\",\"url\":\"https:\/\/tesatec.com\/en\/managed-services\/\",\"name\":\"Managed Services - Tesatec\",\"isPartOf\":{\"@id\":\"https:\/\/tesatec.com\/en\/#website\"},\"datePublished\":\"2020-05-07T11:14:51+00:00\",\"dateModified\":\"2024-08-14T17:34:53+00:00\",\"description\":\"Una empresa l\\u00edder en el sector de las Tecnolog\\u00edas de la Informaci\\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tesatec.com\/en\/managed-services\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages\/1241"}],"collection":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/comments?post=1241"}],"version-history":[{"count":1,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions"}],"predecessor-version":[{"id":1247,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions\/1247"}],"wp:attachment":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/media?parent=1241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}