{"id":1266,"date":"2020-05-07T10:23:43","date_gmt":"2020-05-07T10:23:43","guid":{"rendered":"https:\/\/tesatec.com\/user-service\/"},"modified":"2024-08-14T17:34:53","modified_gmt":"2024-08-14T17:34:53","slug":"user-service","status":"publish","type":"page","link":"https:\/\/tesatec.com\/en\/user-service\/","title":{"rendered":"User Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”About Section” _builder_version=”4.2.2″ custom_margin=”0px||||false|false” custom_padding=”0px||0px||false|false”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_color=”#ffffff” header_font_size=”37px” header_2_text_color=”#ffffff” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

User Services<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” module_alignment=”left” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_button button_url=”#storage” button_text=”LIFE CYCLE MANAGEMENT” button_alignment=”left” _builder_version=”4.2.2″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#ff5b33″ button_border_width=”8px” button_border_color=”#ff5b33″ button_border_radius=”85px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”10px|||” custom_padding=”8px|32px|8px|32px|false|false” animation_style=”fade” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_button button_url=”#material” button_text=”HARDWARE PROCUREMENT” button_alignment=”left” _builder_version=”4.2.2″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#ff5b33″ button_border_width=”8px” button_border_color=”#ff5b33″ button_border_radius=”85px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”10px|||” custom_padding=”8px|32px|8px|32px|false|false” animation_style=”fade” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” module_id=”storage” _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_enable_image=”off” width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” background_image=”https:\/\/tesatec.com\/wp-content\/uploads\/2020\/05\/christian-wiediger-WkfDrhxDMC8-unsplash-scaled.jpg” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

LIFE CYCLE MANAGEMENT<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

We understand the technology park as a whole.
\nWe take this approach into account in each of our services, no matter how specialized they may be. <\/span><\/p>\n

To ensure optimal equipment performance, it is clear to us that we have to be aligned with our customers’ objectives.
\nWe must clarify the size, configuration, use and support of the equipment that the customer wants in each time period. <\/span><\/p>\n

We start life cycle management with a detailed inventory of the customer’s technological park to know the types of equipment they have and where they are located.<\/span><\/p>\n

We support the client in the definition of the investment strategy in technology <\/b><\/span>for<\/b><\/span> which we propose an IT investment master plan<\/b>.
\nThe plan is based on answers to questions related to 3 areas of action: the company, its infrastructure, and the services applied to it. <\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_3″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

Scope of the company<\/b><\/span><\/p>\n

<\/b><\/span><\/p>\n

    \n
  • <\/span>Size<\/span><\/li>\n
  • <\/span>Sector and approximate % of market<\/span><\/li>\n
  • <\/span>No. of workers \/ ICT users<\/span><\/li>\n
  • <\/span>Delegations<\/span><\/li>\n
  • <\/span>Internal organization: departments and their IT needs<\/span><\/li>\n
  • <\/span>Average annual ICT investment, annual ICT budget<\/span><\/li>\n
  • <\/span>Criteria and forms of technology acquisition: one-time, scheduled, continuous, purchase, rental, leasing<\/i>, among other forms of acquisition.<\/span><\/li>\n
  • <\/span>Technological renewal and updating policies<\/span><\/span><\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

    IT Infrastructure Scope<\/b><\/span><\/p>\n

    <\/b><\/span><\/p>\n

      \n
    • <\/span>We describe in detail the equipment and its location<\/span><\/li>\n
    • <\/span>We study the usual use made of them.<\/span><\/li>\n
    • <\/span>We take into account their age and date of installation.<\/span><\/li>\n
    • <\/span>We follow the traceability within the company and the relocations we perform<\/span><\/li>\n
    • <\/span>We take care of software<\/i> and installed versions, as well as migration projects to new versions.<\/span><\/li>\n
    • <\/span>We contact the manufacturers and specific product ranges <\/span>specific<\/span> for each department.<\/span><\/li>\n
    • <\/span>We are on schedule with the planned projects<\/span><\/li>\n
    • <\/span>We associate the appropriate technology according to the field of each company (audiovisual, health, scientific, graphic, etc.).<\/span><\/span><\/li>\n<\/ul>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

      IT Services Scope<\/b><\/span><\/p>\n

      <\/b><\/span><\/p>\n

        \n
      • <\/span>We provide maintenance and support for equipment <\/span>equipment<\/span><\/li>\n
      • <\/span>We control the level of consumption during the equipment warranty period.<\/span><\/li>\n
      • <\/span>We detail the services associated with the equipment<\/span><\/li>\n
      • <\/span>We level technical issues<\/span><\/li>\n
      • <\/span>We follow the history of claims and implemented measures<\/span><\/span><\/li>\n<\/ul>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

        At<\/span> the park management report, we detailed a series of recommendations that, from our position as specialists, we believe should be put into practice in order to guarantee the proper use of the park:<\/span><\/p>\n

        <\/span><\/p>\n

          \n
        • <\/span>We carry out the necessary incorporations (seeking a balance between market technological trends, technological leaps and our clients’ own business needs) and we plan their installation.<\/span><\/li>\n
        • <\/span>We propose proposals for technological renovation by equipment and its use<\/span><\/li>\n
        • <\/span>We put forward proposals for technology acquisition models.<\/span><\/li>\n
        • <\/span>We perform deinstallation and removal of material.<\/span><\/li>\n
        • <\/span>We integrate well with other technologies<\/span><\/li>\n
        • <\/span>Migrate to higher capacity equipment as needed<\/span><\/li>\n
        • <\/span>We use the right peripherals<\/span><\/li>\n
        • <\/span>Consolidation of printer and multifunction service<\/span><\/li>\n
        • <\/span>We set up servers<\/span><\/li>\n
        • <\/span>We offer optimal storage systems for your business.<\/span><\/li>\n
        • <\/span>We establish security proposals<\/span><\/li>\n
        • <\/span>We offer mobility recommendations<\/span><\/li>\n<\/ul>\n

          [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Once the park management report has been presented, we program with the client the actions to be carried out. From the installation and commissioning, relocation, remodeling and change of use, as well as the final uninstallation and removal of the equipment<\/b>.<\/span><\/p>\n

          In the latter case<\/span>, <\/span>Tesalia Networks<\/span> loans <\/span>also<\/span> the appropriate service at the end of the useful life of the equipment, analyzing the outlets it has in the secondary market, and complying with the appropriate exit protocols for each company: scheduled and, if necessary, staggered deinstallation, inventory disposal, temporary storage if required, data cleansing (LOPD compliance), and certified destruction if deemed appropriate in compliance with environmental regulations.<\/span><\/p>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” module_id=”material” _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_enable_image=”off” width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”rgba(0,0,0,0)” background_image=”https:\/\/tesatec.com\/wp-content\/uploads\/2020\/05\/markus-spiske-Skf7HxARcoc-unsplash-scaled.jpg” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ background_enable_image=”off” custom_padding=”6%|5%|6%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_align=”left” header_text_color=”#ffffff” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          HARDWARE PROCUREMENT<\/h1>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Purchasing management<\/strong><\/p>\n

          [\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Our positioning has given us access to very competitive prices<\/b>.<\/span><\/p>\n

          At <\/span>Thessaly Networks<\/span> we offer a multitude of services.
          \nThis virtue has led us to streamline a customer-focused purchasing process and we place great importance on the excellent quality of our services.
          \nFor these reasons we are proud to state our recognized purchasing service in the sector. <\/span><\/p>\n

          Our key is not just to make the purchase and deliver it as if it were mere merchandise <\/span>merchandise<\/span>. Our focus is more on after-sales, as we want to maintain long-term relationships with our customers<\/b>.
          \nWe must not only deliver on time and at the right price, <\/span>but we also want to go<\/span> We want to go further, customizing the delivery to the maximum in order to adjust to the specific needs of our customers.<\/span><\/p>\n

          [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          <\/span> Storage<\/b><\/p>\n

          [\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          At <\/span>Thessaly Networks<\/span> We have our own warehouse and transport fleet at our headquarters in Barcelona to guarantee an adequate delivery service<\/b>.
          \nThe combination of both services provides us with a level of flexibility that allows us to customize to the maximum the supply requests of our customers. <\/span><\/p>\n

          We store in order to install at the pace set by the customer and to be able to offer <\/span>offer<\/span> We are able to provide a good maintenance service, and\/or to offer equipment replacements when necessary.
          \nAdditionally, we have leased storage space to third parties in order to be able to respond to special projects. <\/span><\/p>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Ad hoc installations and deployments<\/strong><\/p>\n

          [\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Our team of field technicians has <\/span>the<\/span> experience that makes it possible for large deployments to become customized installations<\/b>.<\/span><\/p>\n

          From <\/span>Tesalia Networks<\/span> we give the same importance to the installation of one or several workstations as to the massive installation of these<\/b>.<\/span><\/p>\n

          We start our installation process <\/span>to<\/span> agree on the planning planning<\/i><\/b>divided in time and locations, adapting it to the real needs of our clients.
          \nIn this way, we adjust to them to the maximum and guarantee an optimal operation for the end user. <\/span><\/p>\n

          We ship the equipment in a staggered manner<\/b>.
          \nThis action is performed according to the needs of the IT department, to perform the installation on site<\/i>.
          \nThis installation must be as customized as necessary<\/b>, migrating the corresponding data and properly configuring the equipment. <\/span><\/p>\n

          As a multivendor<\/i>, we coordinate different technologies within the same installation<\/b> and\/or deployment.
          \nThe process goes from the fleet management approach, either at the level of workstations such as servers and systems, to the software<\/i> asset management that is associated with it. <\/span><\/p>\n

          We also coordinate the adaptation of computer equipment with other audiovisual, health, scientific or any other type of equipment.<\/span><\/p>\n

          Our certifications as Microsoft Gold Certified Partner, HP Preferred Gold Partner, Apple Solution Experts, Adobe Partner Gold Enterprise, Citrix Gold Partner, NetApp Partner and Novell Linux Partner, among others, make it possible to develop complex integration environments.<\/span><\/p>\n

          We have carried out significant projects in departments of the Generalitat de Catalunya.
          \nWe must highlight the active collaboration that <\/span>Thessaly Networks<\/span> has been working with the Department of Education and universities for more than 15 years in the field of IT equipment deployments.
          \nIn the same way, we collaborate closely with the Departament de Salut and the Departament de Just\u00edcia. <\/span><\/p>\n

          [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Software procurement<\/strong><\/p>\n

          [\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

          Today, software<\/i> is an essential part of the work in organizations.
          \nSurprisingly, very little attention is paid to its management after the initial purchase.
          \nThis is where software<\/i> asset management<\/b> comes in. <\/span><\/p>\n

          Software<\/i> Asset Management (SAM) is a methodology and a set of processes and tools that provide everything that is needed to manage, control and protect software assets in all phases of their lifecycle, from purchase to de-installation.<\/b><\/span><\/p>\n

          The implementation of a SAM solution brings a series of benefits among which we highlight:<\/span><\/p>\n

          <\/span><\/p>\n

            \n
          • <\/span>Identification of the company’s software<\/i>.
            \nWhat and <\/span>where<\/span> is installed<\/span><\/li>\n
          • <\/span>Establish licensing documentation requirements, as well as license and usage rights control.<\/span><\/li>\n
          • <\/span>To know the status of compliance with the legal and contractual obligations required by the intellectual property owners of the different computer programs and applications in use.<\/span><\/li>\n
          • <\/span>Determine software<\/i> utilization levels<\/span><\/li>\n
          • <\/span>Identify versions and upgrade needs<\/span><\/li>\n
          • <\/span>Planning technology investments<\/span><\/li>\n
          • <\/span>Determine what software<\/i> and when it will be needed to keep software<\/i> assets optimized<\/span><\/li>\n
          • <\/span>Establish the best licensing solution, those licensing programs that are most efficient for each company.<\/span><\/li>\n<\/ul>\n

            [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade” border_color_bottom=”#ffffff”]<\/p>\n

            Service and support<\/strong><\/p>\n

            [\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

            At <\/span>Tesalia Networks<\/span> we prioritize after-sales over sales<\/b>, as it is our goal to maintain long-term relationships with each and every one of our customers.<\/span><\/p>\n

            That is why the maintenance services<\/b> (corrective and preventive; on-site<\/i> or remote) as well as the support services for the installed equipment<\/b> (incident management, management of manufacturer warranties, workshop repairs, temporary equipment replacements…) are constantly audited by a quality committee.<\/span><\/p>\n

            We<\/b> currently maintain a fleet of equipment in excess of 50,000 workstations<\/b>, in each of the different modalities that can be operated.<\/span><\/p>\n

            Corrective maintenance<\/b> can be defined for the entire useful life of the equipment, and as additional actions to the manufacturer’s warranties, or we can negotiate them for renewable periods of 1 or 2 years. <\/span>Likewise<\/span>, <\/span>can be<\/span> be a purely reactive onsite<\/i> action after communication of the incident by the customer to our customer service department; or a proactive action of our technical department after remote detection of a particular incident or problem.<\/span><\/p>\n

            Undoubtedly, nowadays themonitoring service is an important complement to the maintenance service<\/b> as it helps us to increase productivity, reduce maintenance costs, reduce response times and progressively reduce the incident curve.<\/span><\/p>\n

            Preventive maintenance<\/b> responds to the need to schedule periodic actions to ensure the good condition of the equipment.
            \nThis type of maintenance service combines remote control with scheduled on-site<\/i> actions. <\/span><\/p>\n

            The support service to the installed park<\/b> is a service that our company <\/span>our company<\/span> offers to customers who have not contracted any type of maintenance for their equipment. <\/span>In this sense, we offer <\/span>our customer service center to manage technical incidents of this type:<\/span><\/p>\n

            <\/span><\/p>\n

              \n
            • <\/span>We diagnose online<\/i> the faults produced by the equipment<\/span><\/li>\n
            • <\/span>We schedule specific actions of field technicians<\/span><\/li>\n
            • <\/span>We manage manufacturer’s warranties<\/span><\/li>\n
            • <\/span>We repair on an ad hoc basis in our own workshop or technical services.<\/span><\/li>\n
            • <\/span>We carry out reparability reports in case of claims<\/span><\/li>\n
            • <\/span>Temporary replacement of equipment (during repair period)<\/span><\/li>\n<\/ul>\n

              [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”][\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

              This is the list of services offered from service and support:<\/span><\/p>\n

              Service Management Office<\/b><\/span><\/p>\n

                \n
                  \n
                • <\/span>Periodic management committees at the different service levels<\/span><\/li>\n
                • <\/span>Mixed teams <\/span>client-Tesalia Networks<\/span> at the layer of <\/span>management<\/i><\/span> of the service<\/span><\/li>\n<\/ul>\n<\/ul>\n

                  IT infrastructure management<\/b><\/span><\/p>\n

                    \n
                      \n
                    • <\/span>Inventory maintenance and control<\/span><\/li>\n
                    • <\/span>Technological renovations, relocation, massive equipment deployment, hardware<\/i> and software<\/i> upgrades<\/span><\/li>\n
                    • <\/span>Networking and cabling<\/span><\/li>\n
                    • <\/span>Audits<\/span> for the improvement of the environmental impact of IT infrastructures<\/span> <\/li>\n<\/ul>\n<\/ul>\n

                      Hardware and software maintenance
                      <\/b><\/span>For all types of devices:<\/span><\/p>\n

                        \n
                          \n
                            \n
                          • <\/span>High availability servers<\/span><\/li>\n
                          • <\/span>Communications<\/span><\/li>\n
                          • <\/span>Storage<\/span><\/li>\n
                          • <\/span>POS<\/span><\/li>\n
                          • <\/span>Workstation (desktops and laptops)<\/span><\/li>\n
                          • <\/span>Printing Devices (corporate, departmental and desktop<\/i>)<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                            For SLAs of all levels<\/span><\/p>\n

                              \n
                                \n
                                  \n
                                • <\/span>NBD (Next Business Day)<\/span><\/li>\n
                                • <\/span>12 \u00d7 5, 8 and 4 hours response<\/span><\/li>\n
                                • <\/span>24 \u00d7 7, 4 hours response<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n
                                    \n
                                      \n
                                    • <\/span>Response and repair commitment<\/span><\/li>\n
                                    • <\/span>Multi-manufacturer coverage<\/span><\/li>\n
                                    • <\/span>Warranty management<\/span><\/li>\n
                                    • <\/span>Replacement equipment<\/span><\/li>\n
                                    • <\/span>20 service centers nationwide<\/span><\/li>\n
                                    • <\/span>Ticketing<\/i> and service management tools.
                                      \nFree remote connection of customers to service data and records for monitoring and analysis. <\/span><\/li>\n
                                    • <\/span>Service Monitoring Committee<\/span><\/li>\n<\/ul>\n<\/ul>\n

                                      Print outsourcing<\/i> <\/p>\n

                                      <\/span><\/p>\n

                                        \n
                                          \n
                                            \n
                                          • <\/span>Remote device monitoring and counting<\/i> solutions<\/span><\/li>\n
                                          • <\/span>Consumable management solutions<\/span><\/li>\n
                                          • <\/span>Payment per printed sheet<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                                            [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade” border_color_bottom=”#ffffff”]<\/p>\n

                                            Structured cabling networks<\/strong><\/p>\n

                                            [\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                                            The network cabling is responsible for transmitting the data of a company<\/b>, the higher the quality of the materials of our installation, the higher the speed of packet transmission in our company.<\/span><\/p>\n

                                            <\/span><\/p>\n

                                            Proper installation is key to achieving the best performance from the cabling system.<\/b> Current cabling systems include fiber optic and twisted pair shielded and unshielded systems.<\/span><\/p>\n

                                            <\/span><\/p>\n

                                            Within fiber optics, in <\/span>Tesalia Networks<\/span> We install multimode or single-mode cables and under OM2, OM3, OS1 and OS2 standards.
                                            \nCopper cabling can be FTP or UTP. <\/span>for which there are several categories: Cat 5e, Cat 6, Cat 6A<\/span> Cat 5e, Cat 6, Cat 6A among the most widespread.<\/span><\/p>\n

                                            [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”4%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”][\/et_pb_text][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”]<\/p>\n

                                            At <\/span>Tesalia Networks<\/span> we install communication networks from the main rack to the workstations:<\/span><\/p>\n

                                            <\/span><\/p>\n

                                              \n
                                                \n
                                                  \n
                                                • <\/span>We size your network to fit your needs<\/span><\/li>\n
                                                • <\/span>Vertical and horizontal cabling sizing (fiber optic or copper)<\/span><\/li>\n
                                                • <\/span>Power supply for your workstations and even installation of workstations (surface-mounted, floor-standing,pop-up<\/i>, etc.).<\/span><\/li>\n
                                                • <\/span>Wiring for computer networks, access control, telephony, video cameras, etc.<\/span><\/li>\n
                                                • <\/span>Installation of PoE (Powerover Ethernet) and ethernet<\/i> power supply, avoiding the need to run power supply cables<\/span><\/li>\n<\/ul>\n<\/ul>\n<\/ul>\n

                                                  [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Shop Section” _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”90px||90px|” border_width_top=”1px”][et_pb_row admin_label=”Button” _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”mailto:administracion@tesaliaredes.com” button_text=”contact with us” button_alignment=”center” _builder_version=”4.2.2″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#ff5b33″ button_border_width=”8px” button_border_color=”#ff5b33″ button_border_radius=”85px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”10px|||” custom_padding=”8px|32px|8px|32px|false|false” animation_style=”fade” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                  [et_pb_section fb_built=”1″ admin_label=”About Section” _builder_version=”4.2.2″ custom_margin=”0px||||false|false” custom_padding=”0px||0px||false|false”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” custom_padding=”0px||0px|” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.8em” header_text_color=”#ffffff” header_font_size=”37px” header_2_text_color=”#ffffff” background_color=”rgba(0,0,0,0)” max_width=”570px” module_alignment=”center” custom_margin=”25px|||” animation_style=”fade”] User Services [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″ background_color=”#000000″ custom_padding=”2%|5%|2%|5%|false|false” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” admin_label=”About Area” _builder_version=”4.2.2″ width=”100%” max_width=”100%” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1266","page","type-page","status-publish","hentry"],"yoast_head":"\nUser Service - Tesatec<\/title>\n<meta name=\"description\" content=\"Una empresa l\u00edder en el sector de las Tecnolog\u00edas de la Informaci\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tesatec.com\/en\/user-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Service - Tesatec\" \/>\n<meta property=\"og:description\" content=\"Una empresa l\u00edder en el sector de las Tecnolog\u00edas de la Informaci\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tesatec.com\/en\/user-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Tesatec\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-14T17:34:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tesatec.com\/en\/#website\",\"url\":\"https:\/\/tesatec.com\/en\/\",\"name\":\"Tesatec\",\"description\":\"Tecnolog\\u00edas de la Informaci\\u00f3n\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/tesatec.com\/en\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tesatec.com\/en\/user-service\/#webpage\",\"url\":\"https:\/\/tesatec.com\/en\/user-service\/\",\"name\":\"User Service - Tesatec\",\"isPartOf\":{\"@id\":\"https:\/\/tesatec.com\/en\/#website\"},\"datePublished\":\"2020-05-07T10:23:43+00:00\",\"dateModified\":\"2024-08-14T17:34:53+00:00\",\"description\":\"Una empresa l\\u00edder en el sector de las Tecnolog\\u00edas de la Informaci\\u00f3n fundada en 2009, especializada en ofrecer soluciones y servicios IT a las empresas.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tesatec.com\/en\/user-service\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages\/1266"}],"collection":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/comments?post=1266"}],"version-history":[{"count":1,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages\/1266\/revisions"}],"predecessor-version":[{"id":1276,"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/pages\/1266\/revisions\/1276"}],"wp:attachment":[{"href":"https:\/\/tesatec.com\/en\/wp-json\/wp\/v2\/media?parent=1266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}